Retail & E-Commerce Industry Problem-Solving Lab — Global Edition
(Retail, E-commerce, FMCG, Hospitality, Travel, Food & Beverage, Consumer Services)
Customer Data & Consent Compliance
A closed-room, execution-focused Industry Lab where practitioners solve real operational challenges together.
Live | Closed-Room | Industry-Only | Execution-Focused | Limited Seats
Reduce execution risk. Shorten decision cycles. Validate decisions with peers. Justify actions internally — with confidence.
About This Industry Lab
Retail and e-commerce organisations face constant pressure to monetise customer data while complying with evolving consent, tracking, and privacy regulations across digital and physical channels.
Execution frequently breaks down across omnichannel data flows, consent propagation, vendor access, and inconsistent handling of customer rights across fragmented retail systems.
This Lab exists to examine how retail and e-commerce organisations execute customer data and consent compliance in practice, reduce execution risk, and shorten decision cycles through peer-led execution exchange.
Why This Lab Is Different
What You Will Solve
Learn how organisations actually execute critical decisions and operating models inside real-world environments — across teams, systems, and regions — including:
Omnichannel data-flow mapping across store, app, web, and POS
Customer identity, authentication, and consent preference controls
Consent, cookies, analytics, and tracking governance in retail
Marketplace and logistics data-sharing execution controls
Cross-border customer data transfers for fulfilment and support
Data retention and deletion across orders, returns, and loyalty
All content is example-driven, execution-focused, and usable from the next day.
Unlimited access to all Labs, Masterclasses & Toolkits
How This Lab Works (90 Minutes)
Global Problem Framing — 10 min
Shared framing of recurring customer data and consent execution breakdowns across global retail and e-commerce environments.
Expert Deep-Dive — 60 min
Practitioners walk through real retail and e-commerce execution decisions, trade-offs, failed approaches, and stabilised operating models.
Delegate Challenge Exchange — 10 min
Participants surface live customer data, consent, and tracking execution blockers and unresolved operational decisions.
Joint Problem-Solving — 08 min
Experts and peers pressure-test execution options for feasibility, regulatory risk, sequencing, and internal defensibility.
30-Day Execution Close — 02 min
Participants lock three realistic customer data or consent execution actions to implement over the next 30 days.
Unlimited access to all Labs, Masterclasses & Toolkits
Execution Leaders
Senior in-house leaders responsible for executing customer data, consent, and privacy governance across global retail and e-commerce organisations.
Alejandro Galván Illanes
Head of Legal & Data Privacy Officer, Petco Mexico
Americas Region | Executing Global Retail Privacy Governance
GeneralCounsel360 Membership — USD 299 / Year
One membership. Global access.
Includes:
-
All Industry Problem-Solving Labs
-
All Global Execution Masterclasses
-
Full session recordings
-
Practical toolkits & checklists
-
GC360Flix execution library
-
Global benchmarking intelligence
-
Curated peer introductions (where appropriate)
-
Priority access to upcoming programs
Reduce execution risk. Shorten decision cycles. Validate decisions with peers. Justify actions internally — with confidence.
Unlimited access to all Labs, Masterclasses & Toolkits
Industry Execution Record
This Lab contributes to GC360’s growing Industry Execution Record.
Global Credibility
Execution leaders from:
Amazon • Walmart • Shopify • Flipkart • IKEA • Zalando • Target • Carrefour
Delegates from:
APAC • MEA • UK/EU • USA • Canada • Australia • Africa
Frequently Asked Questions
- 01
- 02
- 03
- 04
- 05
- 06